SMS Group

Case Study · Business OS · Kigali, Rwanda

WAKOW General Trading

Before SMS Group, WAKOW ran on WhatsApp threads, branch phone calls, and disconnected spreadsheets. Today every location, every product, and every transaction is visible from one screen — in English and Arabic.

Rwanda2024 — presentLive in productionTrading & Distribution
WAKOW General Trading · Dashboard
9+
Modules live
Active
System status
Live modules
InventoryLIVE
Sales & InvoicingLIVE
HR & PayrollLIVE
System preview · Full access on request
Brief to live in weeks
Not months of back-and-forth. We agreed the scope, built it, and handed over a working result.
Price locked from day one
The invoice matches the quote. No scope creep surprises, no extra charges after go-live.
No monthly fees — ever
WAKOW owns the deliverable outright. Source code included. No vendor lock-in.

The situation

WAKOW General Trading operates across multiple locations in Kigali. Stock levels, sales, deliveries, and HR records lived in separate spreadsheets — no single view of the business. Each reconciliation meant calling every branch. Invoicing was manual and slow. There was no way to see which products were selling, or which staff were due for payroll, without assembling everything by hand.

What this replaced

✗ WhatsApp stock updates→✓ Live inventory dashboard
✗ Paper invoices→✓ Auto-generated billing
✗ Branch phone calls→✓ Real-time cross-branch view
✗ Manual payroll→✓ Automated HR & payroll
✗ End-of-week reconciliation→✓ Instant financial reports
✗ No delivery visibility→✓ Delivery tracking

What's live in production

Inventory managementLIVE

Live stock across all locations — reorder alerts, transfers, movement logs

Sales & invoicingLIVE

Quotations, credit notes, and tax invoices — branded and auto-generated

HR & payrollLIVE

Staff records, attendance, and payroll processed from one screen

Delivery trackingLIVE

Every outbound delivery tracked from dispatch to confirmation

Financial reportingLIVE

P&L summaries and monthly reports — no manual assembly

Customer accountsLIVE

Client history, outstanding balances, and credit limits in one view

Purchase ordersLIVE

Supplier orders tracked from creation to receipt and stock update

Analytics dashboardLIVE

Trends, bestsellers, and branch performance — updated in real time

Bilingual interfaceLIVE

Every screen in English and Arabic — full RTL layout, nothing missing

What sets this system apart

Arabic + English
Full RTL bilingual interface — every screen, field, and report in both languages
Multi-location
All branches on one system — live stock and sales visible from anywhere
Fully owned
No monthly SaaS fees. Source code included. Hosted on client infrastructure
AI-assisted
Automated insights and anomaly detection built into the reporting layer

Why SMS Group

Most vendors sell software subscriptions. We built WAKOW a system they own outright — configured for their exact workflow, bilingual from the ground up, and handed over with full training. One team handled product, design, and infrastructure. No hand-offs, no lock-in.

Built on

ReactPythonPostgreSQLDockerAI-poweredBilingual RTL

Works on every device

Desktop✓
Tablet✓
Mobile✓
DesktopTabletMobile

The system adapts to whatever device your team is using — office, field, or on the go

Delivery model

Brief
Build
Live

Fixed price from day one. We built the system, trained the team, and transferred full ownership on delivery.

What WAKOW owns today

✓The full platform — source code included
✓All intellectual property
✓Their data, on their servers
✓Full team training delivered
✓No ongoing fees to SMS Group
Start a project →← All work

Full system walkthrough and live demo available on request — we respect client confidentiality on public pages

Out of respect for our client, this case study describes business outcomes only — system internals and architecture are not disclosed.

Ready to build something real?

A 30-minute call is the fastest way to know if we're the right team for what you're building.

Book a Free Strategy Call →WhatsApp us